Stir & Style – Terms & Conditions

Welcome to Stir & Style, your destination for practical, stylish, and high-quality kitchen accessories designed to make cooking, preparation, serving, and everyday kitchen tasks easier.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored and accessed without alteration, such as email.

2. Applicability

These Terms apply to all purchases made through the Stir & Style website.

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

Where any provision is unclear, it will be interpreted in accordance with applicable consumer protection laws.

3. Company Information

Company Name: TECHPADEL LIMITED
Registration: 80406862
Address: FLAT 2304, 23/F HO KING, COMM
CENTRE, 2-16 FA YUEN STREET,
MONG KOK
HONG KONG

4. Our Offer

At Stir & Style, we are committed to:

• Providing high-quality kitchen accessories and cooking essentials
• Offering preparation tools, utensils, storage products, serving accessories, kitchen organizers, and everyday cookware accessories
• Displaying accurate product descriptions, dimensions, materials, and realistic product images
• Maintaining transparent pricing, including applicable taxes and shipping fees at checkout
• Keeping product availability updated whenever reasonably possible

Product images are provided for reference. Minor differences in colour, finish, texture, size, or appearance may occur due to photography, lighting, screen settings, materials, or manufacturing processes.

5. Order Process

Orders are confirmed after full payment has been received.

After completing checkout, you will receive an order confirmation by email.

Payments are securely processed through trusted third-party payment providers.

Stir & Style reserves the right to cancel or refuse an order due to:

• Suspected fraudulent activity
• Pricing or product information errors
• Payment verification issues
• Product unavailability
• Incorrect delivery information
• Quantity or purchasing restrictions

If we cancel a paid order, an eligible refund will be issued to the original payment method.

6. Right of Withdrawal

Eligible products may be returned within 14 days of delivery.

To qualify for a return:

• The product must be unused
• The product must not have been washed, assembled, or altered
• The product must be returned in its original packaging
• The product must remain in its original, resellable condition
• All accessories, labels, instructions, and components must be included
• Proof of purchase may be required

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is damaged, defective, incomplete, or incorrect.

All returns must be approved before being sent back.

Once a returned product has been received and inspected, approved refunds will be issued to the original payment method.

Original shipping charges are generally non-refundable unless the product was faulty, incorrect, or otherwise required by applicable law.

Please refer to our Return & Refund Policy for complete details.

8. Pricing

All prices are displayed in USD, unless otherwise stated.

Stir & Style reserves the right to correct pricing, promotional, product-description, or technical errors at any time.

Prices may change without prior notice. Changes will not normally affect orders that have already been confirmed.

International customers are responsible for customs duties, import taxes, and local handling charges where applicable.

9. Product Quality & Warranty

All Stir & Style products are quality-checked before dispatch.

Please note:

• Product colours may vary slightly due to photography, lighting, or screen settings
• Minor variations may occur in wooden, silicone, ceramic, metal, glass, plastic, or naturally finished products
• Product dimensions may vary slightly due to manufacturing processes
• Customers should review product size, materials, intended use, compatibility, and care instructions before ordering
• Heat-resistant products must only be used within the stated temperature limits
• Products should not be used in ovens, microwaves, dishwashers, or freezers unless clearly described as suitable

Product issues must be reported within 14 days of delivery.

Where applicable, the warranty does not cover:

• Misuse or improper handling
• Normal wear and tear
• Accidental damage, drops, or impact
• Damage caused by excessive heat or open flames
• Damage caused by sudden temperature changes
• Damage caused by harsh chemicals or abrasive cleaning products
• Scratches, stains, rust, discolouration, chips, or cracks caused after delivery
• Damage caused by incorrect installation, assembly, or excessive force
• Damage caused by sharp objects or improper storage
• Damage caused by using the product for an unintended purpose
• Failure to follow product care or safety instructions

10. Shipping & Delivery

Orders are shipped to the delivery address provided at checkout.

Estimated delivery may take approximately 7–14 days, depending on the destination, courier availability, customs processing, and logistics conditions.

Delivery delays may occur due to:

• Customs inspections
• Courier disruptions
• Severe weather
• Public holidays
• High order volumes
• Supply chain interruptions
• Incorrect or incomplete delivery information

Customers are responsible for ensuring that their shipping details are accurate and complete.

If delivery fails due to circumstances within our responsibility, Stir & Style may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We may accept major credit and debit cards, PayPal, and other secure payment methods displayed on our website.

Payment information is processed through third-party payment providers. Stir & Style does not store complete credit or debit card information.

For payment-related issues, please contact our customer support team promptly.

12. Complaints & Customer Support

Please report order-related issues within 7 days of receiving your order.

Our customer support team aims to respond within 14 business days.

Depending on the circumstances, valid complaints may be resolved through:

• Replacement
• Full or partial refund
• Store credit, where applicable
• Replacement parts, where available

We may request photographs, videos, proof of purchase, or other information to review your complaint.

13. Dispute Resolution

Stir & Style aims to resolve complaints and disputes fairly and efficiently.

Customers should first contact our support team so that we can attempt to resolve the matter directly.

If a dispute cannot be resolved, it may be referred to an independent mediator, consumer protection authority, or another appropriate dispute-resolution body where applicable.

14. Force Majeure

Stir & Style is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• Shipping carrier disruptions
• Supply chain interruptions
• Strikes or transportation delays
• Government restrictions
• Customs delays
• Internet or payment-system failures
• Other events of force majeure

15. Governing Law

These Terms are governed by applicable laws, subject to any mandatory consumer protection rights available in the customer’s country or region.

16. Changes to These Terms

Stir & Style reserves the right to update these Terms & Conditions at any time.